🔄 Refund & Return Policy

Last Updated: 12/02/2025

At SHOPFIZMO LLC, we prioritize customer satisfaction. If you are not completely satisfied with your purchase, please review our refund and return guidelines below.

1. Return Eligibility

• Items must be unused, in original condition, and with original packaging.

• Return requests must be initiated within 14 days of delivery.

• We do not accept returns for:

  • Items marked as final sale or clearance.

  • Opened or used items (unless defective).

2. Refund Process

• To request a refund, contact us at info@shopfizmo.com with your order number and reason for return.

• Once approved, returns must be shipped back within 7 days.

• Refunds will be issued within 7-10 business days after receiving the returned product.

3. Exchange Policy

• Exchanges are accepted for defective or incorrect items.

• Replacement requests must be made within 7 days of receiving the order.

4. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).